Do I need to return Rakunori Smart with a full tank?
No. Rakunori Smart at Awa-Kamo Station does not require a full tank on return. Return the car to its original parking space, put the key back in the return position, then lock the car and complete the return on your smartphone. During your trip, refuel using the fuel card provided in the car when fuel falls to around half a tank. This is separate from the staffed Carsta branch’s fuel policy.
How are Rakunori Smart charges calculated?
The official FAQ lists a distance charge of JPY 16 per kilometre in addition to the base rental fee. For example, 100 km adds JPY 1,600 in distance charges. This is not a total price; selected coverage, options and other applicable fees may be additional. It is a distance-based charge, not a bill for the exact litres of petrol consumed. Confirm the applicable rates when booking.
Where do I pick up and return Rakunori Smart?
The Awa-Kamo Station location is in the car park beside JR Awa-Kamo Station, a one-minute walk according to its official listing, at 2838 Kamo, Higashimiyoshi, Tokushima. Return the car to the same parking space. Advance registration, a Japanese driver’s license, approval and a booking are required. International Driving Permits are not accepted for Rakunori registration.
Can I rent a car for Iya Valley and Oboke Gorge?
Yes. Mikamo Rent-a-Car in Higashimiyoshi, western Tokushima, is a starting point for a self-drive trip to Iya Valley and Oboke Gorge. Choose the staffed Carsta Nishi-Awa Mikamo branch for in-person check-in and a pre-arranged shuttle, or consider the separate 24-hour Rakunori Smart station if you hold a Japanese driver’s license and meet its registration requirements. Check the route, road conditions and your return time before departure.
What is the difference between Carsta and Rakunori Smart?
Carsta Nishi-Awa Mikamo is a staffed branch at 5562-1 Kamo, open 08:00–19:00 and closed on Sundays. Rakunori Smart at Awa-Kamo Station is an unmanned station at 2838 Kamo, available 24 hours every day. They have different booking links, addresses, rates and procedures. Rakunori requires advance membership, Japanese driver-license approval, online card payment and a smartphone. IDPs are not accepted for registration.
Is the shuttle from Yoshinogawa Highway Oasis free?
Yes, for customers renting at the staffed branch. Free transfers are available between the branch and JR Awa-Kamo Station or Yoshinogawa Highway Oasis, by prior arrangement. Use the international enquiry form to request a shuttle and confirm availability, meeting point, time and passenger count. No Sunday shuttle. After 17:00, shuttle destinations are limited to these two places. A car booking alone does not arrange the shuttle. Rental charges are separate.
Can I collect a car early in the morning or on Sunday?
The staffed branch is closed on Sundays. The separate Rakunori Smart Awa-Kamo Station operates 24 hours every day. Complete registration, required checks and your reservation in advance, and confirm available vehicles and start times on its official booking page. Rakunori requires a Japanese driver’s license; IDPs are not accepted for registration.
Can I use an International Driving Permit?
The staffed branch accepts an International Driving Permit issued under the 1949 Geneva Convention that is valid for the vehicle class and your permitted driving period in Japan. Bring the original permit and passport. All drivers must be checked and registered before departure. The external Carsta booking page still shows an older IDP restriction, so use our international enquiry form to confirm documents and check-in arrangements before booking online. Rakunori Smart requires a Japanese driver’s license and does not accept IDPs for registration.
Is English-language customer support available?
The branch cannot assist with enquiries in English by telephone. Please use the international enquiry form in English or Traditional Chinese. Written details help us check your dates and questions and respond by email. No phone number is required. Sending an enquiry does not confirm a rental or shuttle reservation.
Where can I check prices and rental conditions?
Use the official booking page for your chosen location to check current rates, insurance, non-operation charges, options, cancellation, payment, fuel and return conditions. The hourly and monthly vehicle rates in the “Cars & rates” section are examples for the staffed Carsta branch. Rakunori Smart has separate pricing. Kei truck rentals are temporarily suspended, with no confirmed reopening date.